The amount of time taken before you get back test results depends on a few different factors:
- The size of the test (20 min. vs. 5 min.)
- How many testers you need to test with
- How specific your target audience criteria is
- At what time of day you publish the test
Typical response times for Teston panel
If you don’t choose any segment filters in the target audience step (i.e. if you’re testing with everyone in our Teston panel), you’ll typically get back results within a few hours.
If you have more specific target criteria, it may take 2-3 days for you to get back all of your test results.
Typical response times for internal panels
Some of our companies test with internal panels. These are panels where companies recruit a very specific target group to a separate panel that only they have access to. To find out more about how they work, see this help article.
Our internal panels all differ in terms of:
- Number of testers in the internal panel
- Availability of the testers
This means that we are unable to give a ‘typical response time’ for tests with internal panels.
In addition, due to the specific nature of internal panels, we are also unable to help with recruiting new testers to an internal panel to fill up the spots in a test.
If you are having difficulty getting back test results when testing with an internal panel, you can email us at email@example.com and we’ll help you look into it. Typically, in these cases, we recommend that you recruit more testers to your internal panel, so that there are more testers available to fill up the test spots.
Urgent test (for Teston panel tests)
If you need test results faster than our typical response time, please send an email to firstname.lastname@example.org, with the subject "Urgent test."
In our reply, we’ll tell you if we’re able to cater to your needs and inform you about any additional fees that this will involve. We are only able to help you with this type of request if you’re testing with our Teston panel, as we cannot help companies recruit testers for internal panels.